Stakeholder Identification and Communication Channels
CTSP Bureau has identified eight categories of stakeholders in accordance with the principle of AA1000 SES, and considered their attributes and business relationships, and established a continuous interactive channel to meet the smooth communication needs of all parties. The bureau can also learn about the expectations of all sectors for the development of the park as a reference for the planning of CTSP's sustainable policy.
In addition to the above-mentioned channels for stakeholder interaction, the Bureau also adheres to the principle of openness of government information, publishes major news or various news from time to time on the "Central Taiwan Science Park Global Information Network", provides various publicity materials and publications for the general public to download, and sets up various themed websites with charts and simple text presentation, so that readers can easily understand the sustainable operation direction and performance of CTSP.
General Complaints' Channel
CTSP Bureau, according to the "Essentials of Handling People's General Complaints Cases by the Executive Yuan and its subordinate offices", handles General Complaints cases with the principle that the time limit should not exceed 30 days when interviews, hearings or investigations are needed. From 2024 to 2025, there were 497 cases of People's General Complaints (including 209 administrative innovation suggestions, 3 administrative decree inquiries, 24 administrative violations and 261 administrative rights and interests protection).
Related links> CTSP Bureau contact mailbox
Related links> Civil Service Ethics
Park Satisfaction Survey
To improve the park's overall service quality, the National Science and Technology Council hires professional organizations every year to survey company satisfaction. The survey assesses six major areas: park's public image, park development resources, park service quality, overall satisfaction, complaint handling, and loyalty and trust. The results serve as an important reference for park bureaus seeking to improve service quality. In 2025, the Central Taiwan Science Park's overall satisfaction reached 90.41 points, the highest among Taiwan's three major science parks. This is a 1.39-point increase from the 2024 score of 89.02 points, demonstrating strong corporate recognition of the park's service quality and administrative efficiency.
Additionally, the Central Taiwan Science Park Bureau continues to listen to company feedback through proactive visits and seminars. In 2025, the Bureau provided on-site services to 3 companies and organized 2 company seminars in both 2024 and 2025. These events allowed for face-to-face exchanges regarding park development needs and real-world issues, helping coordinate solutions and remove operational barriers. As a result, the park's overall satisfaction has ranked first among the three major science parks for seven consecutive years.