Page 125 - 2023年中科VDR報告書_英文版

Appendix

In order to ensure fair, objective and consistent service quality evaluation indicators, to
encourage the Bureau to pay attention to the satisfaction of its service targets, and to achieve
the purpose of improving service quality, the Ministry of Science and Technology commissions
a professional survey company to conduct a satisfaction survey every year.The CTSP's 2022
and 2023 manufacturer's "overall satisfaction" score was respectively 86.53 and 88.14 , and
was the highest in the three Science Parks. The bureau would actively respond to and deal
with the relevant feedback from manufacturers, and track and control them. It has reached
the customer-oriented customer satisfaction goal, and has strived for their support and trust
to the Park. In the future, we will continue to pay attention to the needs of manufacturers to

get more affirmations and positive comments from manufacturers. In addition, a survey was
also conducted on the surrounding residents to understand the evaluation of the surrounding
residents on the Park.

General Complaints' channel

CTSP Bureau, according to the "Essentials of Handling People's General Complaints Cases
by the Executive Yuan and its subordinate offices", handles General Complaints cases with
the principle that the time limit should not exceed 30 days when interviews, hearings or
investigations are needed. From 2022 to 2023, there were 420 cases of People's General
Complaints (including 83 administrative innovation suggestions, 25 administrative decree
inquiries, 97 administrative violations and 215 administrative rights and interests protection).

 ◉ Telephone：+886-4-2565-8588
 ◉ Director-General’s email
 ◉ Toll-free environmental complaint hotline：0800-777795
 ◉ Address：No. 2, Jhongke Rd., Situn District, Taichung City
40763, Taiwan (R.O.C.)
 ◉ Accessible environmental complaint hotline:04-25658588 Extension7715 or 7716

Number of petitions received
Item Dministrative
Administrative
Year innovation Administrative Administrative rights and
decree inquiries violations interests
suggestions
protection

2022 28 9 41 119

2023 55 16 56 96

Notification report on people's anti-corruption incident

 ◉ Telephone：+886-4-25658588#6801、6811、6813
 ◉ email：discipline@ctsp.gov.tw

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